Privacy Policy

Effective Date: 5 July 2025
‍Last Updated: 5 July 2025

Voxeon Communications T/A Inkognito ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website inkognito.com, contact us, or use our services.

1. Information We Collect
‍We may collect and process the following types of personal information:
Contact details – your name, email address, phone number, and location (city, country)
‍Book/project details – information you provide about your writing project or service enquiry
‍Technical data – IP address, browser type, time zone, and usage data through cookies or analytics tools
We collect this information when you:
Fill out a contact form
Email or phone us directly
Browse our website (via cookies or analytics)

2. How We Use Your Information
‍We use your information to:
Respond to enquiries and provide the services you request
Communicate with you about your project or our services
Improve our website and user experience
Comply with legal obligations

3. Sharing Your Information
‍We do not sell your data. We may share your information with:
Trusted service providers (e.g. email platforms, website hosts)
Legal or regulatory authorities, if required to comply with the law
All third-party service providers are bound by confidentiality and data protection agreements.

4. International Data Transfers
‍As we work with clients globally, your information may be transferred and stored outside of South Africa. Where applicable, we ensure appropriate safeguards are in place, especially if data is processed in the EU or UK under GDPR rules.

5. Your Rights
‍You have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent at any time (if processing was based on consent)
Object to or restrict certain forms of data processing
To exercise any of these rights, contact us at jo@inkognito.com.

6. Data Retention
‍We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

7. Cookies
‍We use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser.

8. Security
‍We take reasonable technical and organisational measures to protect your personal information from misuse, loss, or unauthorised access.

9. Updates to This Policy
‍We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date. We encourage you to review this policy regularly.

10. Contact Us
‍If you have any questions or concerns about this policy or how your data is handled, please contact jo@inkognito.com